Your feedback matters – help us improve how we support the industry
The BPC is seeking feedback from practitioners, owner-builders and consumers to help us understand what’s working well and where improvements can be made.
Your input will help shape how we support Victoria’s building and plumbing industry into the future.
About the research
The Victorian building and plumbing sector has reached a critical turning point. In response, the BPC was established on 1 July 2025 to bring together regulation, dispute resolution and insurance functions under one roof – making it easier for practitioners, owner builders and consumers to understand and navigate the system.
The new model reflects the Government's intent to deliver a ‘one-stop-shop' regulator that supports safe, quality work, strengthens consumer protections and better aligns industry practice with evolving expectations.
This research project, conducted by independent agency Quantum Market Research (QMR) on behalf of the BPC, will help ensure our services, guidance and regulatory framework are shaped by the real experiences and needs of the people who work across – and rely on – Victoria's building and plumbing industry.
Survey details
Survey open date: 10 November 2025
Survey close date: 30 November 2025
Time to complete : Approximately 15 minutes
Participants: Practitioners, consumers and owner-builders across Victoria
How to participate
- Look out for an email from Quantum Market Research (QMR) inviting you to take part.
- Click your unique survey link to begin. Each link is individual and can only be used once.
- Complete the survey by 30 November 2025.
Participation is voluntary, and all responses are confidential. If you choose not to participate, you’ll have the option to opt out of future correspondence.
If you haven’t received your invitation by 12 November, please check your junk folder or contact surveys@qmr.com.au.
Privacy and data security
Your privacy is protected.
All responses are anonymous, and the BPC will only receive combined, de-identified data.
Neither your registration nor licence will be affected by your participation.
About Quantum Market Research
QMR is an independent research agency with extensive experience in government and public sector studies. They are responsible for conducting the survey and securely managing all participant data.
Next steps
The survey results will be analysed in December 2025. Findings will help inform how the BPC improves its services, communications and engagement with industry in 2026.
Summary insights may be shared on the BPC website or through future communications once the project concludes.