Contact us

  • Online

    Online

    Use our enquiry form to get in touch. Our customer service team will aim to get back to you within 48 hours.
    Online enquiry
  • Phone

    Phone

    Call 1300 067 088
    Existing disputes, complaints or insurance claims press 1 and follow the prompts for your case manager.
  • Office

    Office

    Building and Plumbing Commission
    Level 19, 242 Exhibition Street
    Melbourne VIC 3000
  • Post

    Post

    Building and Plumbing Commission
    GPO Box 536
    Melbourne VIC 3001

Operating hours - Monday to Friday

  • Customer Service: 8:30am to 5pm (excluding public holidays)

Technical Support

  • Plumbing: 8.30am to 4pm
  • Building: 8.30am to 5pm

Holiday period

Note changes to plumbing technical phone support during the holiday period.

22 December to 24 December 2025: 8.30am to 1pm

29 December 2025 to 2 January 2026: closed

Email support remains available.

Usual hours resume 5 January 2026.

Additional assistance

For enquiries in languages other than English, contact the Translating and Interpreting Service on 131 450.

Say the name of your language in English and ask the interpreter to call 1300 067 088.