Clarify and assign responsibilities for Essential Safety Measures under Victoria’s ESM framework to support building safety, compliance and audit readiness.
Understand your rights and options if you’re concerned about building work, including how to identify issues and take steps to resolve them effectively.
Learn how the Building and Plumbing commission regulates fire safety, essential safety measures and cladding risks, with guidance for owners, practitioners and the community.
Learn how stormwater is managed in Victoria, including legal requirements, responsibilities and safe practices for homeowners, builders and plumbers under Victorian building laws.
Learn how to design and construct buildings in Victoria to withstand earthquakes, including regulatory requirements, standards and best-practice guidance from the Building and Plumbing Commission.
Learn how to return home safely after a bushfire with practical advice on hazards, structural damage, utilities, clean‑up steps, and who to contact for help in Victoria.
Free domestic building dispute resolution in Victoria. Get impartial help to resolve disputes between homeowners and builders through conciliation, with options for binding orders or VCAT if needed.
Contact the Building and Plumbing Commission (BPC) for assistance with building and plumbing enquiries. Reach our customer service and technical support teams online, by phone at 1300 067 088, or via mail and in-person at our Melbourne office.