Other helpful services

Dispute resolution

If we can't help resolve your dispute, or you need more information, one of these services may be able to assist.

Nail your build

For general information on the building process, see Nail your build website.

Consumer Affairs Victoria

Consumer Affairs Victoria (CAV) provides general information and advice for home owners and builders, to assist them throughout the duration of a building project. This includes information on building contracts, plans and permits, deposits and payments and building as an owner builder.

The CAV website also lists the steps to try and resolve a building dispute before applying to our service.

Home owners

See the Building disputes, defects and delays webpage of the CAV website.

Builders

See the Builders and tradespeople section of the CAV website.

Share your building story

The Building Monitor is an independent advocate for consumers to improve their experience of the building system. If you have a story to tell, the Building Monitor would like to know. Your submission can be anonymous.

Tell your story

Regulation, registration and licensing

The BPC regulates building and plumbing in Victoria. We register and license practitioners, inspect works, and take action when standards aren't met.

Domestic Building Insurance

Domestic Building Insurance helps protect homeowners when something goes wrong with their building project. This service was previously delivered by the Victorian Managed Insurance Authority and is now part of BPC. It applies to most residential work over $16,000.

See the DBI section of our website to :

  • learn about DBI cover
  • check if you're covered
  • make a DBI claim. <<  The Dispute Settlement Centre of Victoria provides free resolution services for neighbourhood disputes between property owners, including fences, trees and drainage.

    Architects Registration Board of Victoria

    The Architects Registration Board of Victoria registers architects, approves companies and partnerships, and handles complaints about architects.

    Legal services

    If you wish to obtain legal advice about your rights and obligations in relation to your dispute, one of these services may be able to assist.

    Law Institute of Victoria

    The Law Institute of Victoria offers a referral service that can help you find a lawyer to assist with your dispute.

    Domestic Building Legal Service

    Justice Connect's Domestic Building Legal Service provides advice and assistance to eligible home owners whose domestic building disputes were not resolved by us. It can assist home owners who do not have access to legal help and advice from other sources.

    Industry associations

    Relevant industry associations often provide legal advice and information to members in relation to domestic building disputes.

    For more information, contact your relevant industry association.