If we can't help resolve your dispute, or you need more information, one of these services may be able to assist.
Nail your build
For general information on the building process, see Nail your build website.
Consumer Affairs Victoria
Consumer Affairs Victoria (CAV) provides general information and advice for home owners and builders, to assist them throughout the duration of a building project. This includes information on building contracts, plans and permits, deposits and payments and building as an owner builder.
The CAV website also lists the steps to try and resolve a building dispute before applying to our service.
Home owners
See the Building disputes, defects and delays webpage of the CAV website.
Builders
See the Builders and tradespeople section of the CAV website.
Regulation, registration and licensing
The BPC regulates building and plumbing in Victoria. We register and license practitioners, inspect works, and take action when standards aren't met.
- Find a registered or licensed builder or plumber
- Apply or renew your registration or licence
- Check the disciplinary register
- Login to BAMS, eToolbox or VBA 360
Domestic Building Insurance
Domestic Building Insurance helps protect homeowners when something goes wrong with their building project. This service was previously delivered by the Victorian Managed Insurance Authority and is now part of BPC. It applies to most residential work over $16,000.
See the DBI section of our website to :
- learn about DBI cover
- check if you're covered
- make a DBI claim.
Dispute Settlement Centre of Victoria
The Dispute Settlement Centre of Victoria provides free dispute resolution services for neighbourhood disputes between property owners, including fences, trees and drainage.
Architects Registration Board of Victoria
The Architects Registration Board of Victoria registers architects, approves companies and partnerships, and handles complaints about architects.
Legal services
If you wish to obtain legal advice about your rights and obligations in relation to your dispute, one of these services may be able to assist.
Law Institute of Victoria
The Law Institute of Victoria offers a referral service that can help you find a lawyer to assist with your dispute.
Domestic Building Legal Service
Justice Connect's Domestic Building Legal Service provides advice and assistance to eligible home owners whose domestic building disputes were not resolved by us. It can assist home owners who do not have access to legal help and advice from other sources.
Industry associations
Relevant industry associations often provide legal advice and information to members in relation to domestic building disputes.
For more information, contact your relevant industry association.