Dispute resolution

The BPC wishes you a safe and relaxing holiday break. During this time, our call centre will remain open except on the public holidays. Our reception will be closed to the public from Monday 22 December and will reopen on Monday 5 January 2026. 

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We provide free domestic building dispute resolution services for consumers and practitioners.

We offer a free and impartial service to help resolve domestic building disputes without the cost or delay of going to court.

Our accredited Dispute Resolution Officers facilitate conciliation to help both parties reach agreement. Applications involving health, safety or financial hardship are prioritised.

This service was previously known as Domestic Building Dispute Resolution Victoria (DBDRV). Existing cases will continue to be managed by the BPC.

If conciliation doesn’t resolve the dispute, we can issue binding dispute resolution orders or certificates enabling you to progress your dispute to VCAT.

Before you can access our service, you must first try to resolve the dispute with the other party yourself.

  • Before you apply

    Find out if your building dispute is eligible for the BPC’s dispute resolution service. Learn the key criteria, who can apply, and the types of domestic building work we can help with.
    Before you apply

  • Tips to help you resolve your dispute

    Understand how to resolve a building dispute calmly and fairly before applying for help from our free dispute resolution service.
    Tips to help you resolve your dispute

  • Our dispute resolution process

    Learn how our dispute resolution process works — from eligibility and assessment to conciliation and binding orders.
    Our dispute resolution process

  • Start your application

    Check your eligibility and start your application for free help resolving residential building disputes between owners and builders.
    Start your application
  • Enquiries

    Enquiries

    For enquiries about the status of your dispute resolution application or case, or for general questions, email us and include your case number (if you have one) and your contact details.
    Email us
  • Make a complaint

    Make a complaint

    If our dispute resolution service hasn’t met your expectations, you can make a formal complaint.
    Make a complaint