If our service has not met your expectations, you may make a formal complaint. We deal with most complaints within 30 days. Complaints that are complex can take longer before we make a final decision.
When making a complaint, please ensure that you provide the following information:
- your case reference number
- details of your complaint
- your basic personal details.
You can email your complaint to complaints@dbdrv.vic.gov.au.
Alternatively, you can post your complaint to:
Chief Dispute Resolution Officer
BPC Dispute Resolution
GPO Box 536
Melbourne VIC 3001