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Log in to BPC Online
- Apply for and manage building permits (replaces BAMS)
- Apply for and maintain registration
- Keep insurance up to date
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Log in to BAMS
- Apply for building permit numbers (BPNs)
- Process levy payments
- Submit relevant building surveyor monthly reports for prescribed events
- Amend BPN records and building permit details
- Advise changes to the cost of buildding work
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Log in to VBA360
- Purchase and manage compliance certificates
- Create and amend drain inpection bookings
- Submit and track a building or plumbing complaint
- Submit, manage and track an owner-builder application
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Log in to eToolbox
- Apply for a plumbing licence and/or registration
- Renew a plumbing licence or registration
- Update plumber persional details
- Request a plumber ID card
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Log in to BuildVic
- Purchase domestic building insurance (DBI)
- View certificates of insurance
- Access your DBI letter of eligibility
- Check current job limits and premium rates
We provide free domestic building dispute resolution services for consumers and practitioners.
We offer a free and impartial service to help resolve domestic building disputes without the cost or delay of going to court.
Our accredited Dispute Resolution Officers facilitate conciliation to help both parties reach agreement. Applications involving health, safety or financial hardship are prioritised.
This service was previously known as Domestic Building Dispute Resolution Victoria (DBDRV). Existing cases will continue to be managed by the BPC.
If conciliation doesn’t resolve the dispute, we can issue binding dispute resolution orders or certificates enabling you to progress your dispute to VCAT.
Before you can access our service, you must first try to resolve the dispute with the other party yourself.
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Before you apply
Learn how to resolve a building dispute calmly and fairly and check if your situation is eligible for the BPC’s free dispute resolution service, including key criteria, who can apply, and the types of domestic building work covered.Before you apply -
The disputes resolution process
Learn how our dispute resolution process works — from eligibility and assessment to conciliation and binding orders.The dispute process -
Start your application
Check your eligibility and start your application for free help resolving residential building disputes between owners and builders.Start your application
Last updated 30 June 2026