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Get help with an issue

  • Find the right help

    Find the right support to resolve your issue. By answering a few quick questions in our interactive guide, you will be directed to the right agency, resource, or next steps tailored to your situation.
    Use our interactive tool
  • What BPC can and can't help with

    Discover what the BPC can and can't help with regarding Victorian domestic building disputes, defects, and practitioner conduct.
    Learn more
  • Before you contact the BPC

    Before contacting the BPC, learn how to resolve disputes directly with your builder or plumber and what documents you need to prepare.
    Find out more
  • What happens after you raise an issue

    Submitted a building complaint in Victoria? Learn what happens after you raise an issue with the BPC, including dispute reviews, inspections, and next steps.
    Learn more

Other building agencies and their roles

If BPC is not the right body to assist, other organisations may be able to help.

Last updated 30 June 2026
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