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Log in
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Log in to BPC Online
- Apply for and manage building permits (replaces BAMS)
- Apply for and maintain registration
- Keep insurance up to date
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Log in to BAMS
- Apply for building permit numbers (BPNs)
- Process levy payments
- Submit relevant building surveyor monthly reports for prescribed events
- Amend BPN records and building permit details
- Advise changes to the cost of building work
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Log in to VBA360
- Purchase and manage compliance certificates
- Create and amend drain inspection bookings
- Submit and track a building or plumbing complaint
- Submit, manage and track an owner-builder application
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Log in to eToolbox
- Apply for a plumbing licence and/or registration
- Renew a plumbing licence or registration
- Update plumber personal details
- Request a plumber ID card
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Log in to BuildVic
- Purchase domestic building insurance (DBI)
- View certificates of insurance
- Access your DBI letter of eligibility
- Check current job limits and premium rates
The BPC is the Victorian government body that regulates building practitioners and plumbers, administers Home Warranty insurance, and provides dispute resolution to help owners and builders resolve eligible domestic building disputes.
The BPC may also assess complaints about eligible building and plumbing work and decide what action, if any, is appropriate.
BPC may be able to help where
- There is a building dispute between parties
- There is defective, incomplete or non-compliant work
- You have a complaint about the conduct of your practitioner
Time limits apply
The BPC may not be able to help with every building issue. Different time limits apply depending on the type of issue. In some cases, the BPC cannot help if the building work was completed more than 10 years ago.
The BPC generally cannot help with
- Contracts that are not domestic building contracts
- Complaints about single trade work, unless the issue relates to plumbing work.
- Matters that are already before VCAT or a court
- General consumer disputes unrelated to building or plumbing work
- Issues where the relevant timeframes have passed
Some complaints may also be outside the BPC’s role or powers. If the BPC cannot progress your issue, we will tell you why and, where possible, explain other options.
Last updated 18 August 2026