Was this page helpful?
Your rating will help us improve our website.
Search BPC
Search for content, licensing, rules, regulations, building issues or anything else.
Log in
-
Log in to BPC Online
- Apply for and manage building permits (replaces BAMS)
- Apply for and maintain registration
- Keep insurance up to date
-
Log in to BAMS
- Apply for building permit numbers (BPNs)
- Process levy payments
- Submit relevant building surveyor monthly reports for prescribed events
- Amend BPN records and building permit details
- Advise changes to the cost of buildding work
-
Log in to VBA360
- Purchase and manage compliance certificates
- Create and amend drain inpection bookings
- Submit and track a building or plumbing complaint
- Submit, manage and track an owner-builder application
-
Log in to eToolbox
- Apply for a plumbing licence and/or registration
- Renew a plumbing licence or registration
- Update plumber persional details
- Request a plumber ID card
-
Log in to BuildVic
- Purchase domestic building insurance (DBI)
- View certificates of insurance
- Access your DBI letter of eligibility
- Check current job limits and premium rates
Changing an address on a compliance certificate
The BPC supports you to make changes to compliance certificates to reflect the work you carried out or supervised.
We monitor our compliance certificate data to ensure that when a compliance certificate is used to record plumbing work, the certificate is not re-used later to record other work at a different location.
You should only make a change to an address on a compliance certificate for the reasons listed below at Reasons for making address changes.
When you can change an address on a compliance certificate
You can change an address on a compliance certificate in VBA360:
- up to 3 times
or - if it has been less than 12 months since you added an address to the certificate.
You can do this whether you have already lodged the certificate or not. Guides are available to give you step-by-step instructions on our website:
Evidence is required if a drain booking has been completed
If the compliance certificate has a completed drain inspection booking, then the BPC will ask you to give us evidence from the relevant council or water authority that confirms the updated address.
We will not change an address on the certificate until you give us the evidence we ask for.
VBA360 may stop you from changing an address
VBA360 will stop you from making a change to an address on a compliance certificate if:
- you have already changed an address on a compliance certificate 3 times
or - it has been more than 12 months since you first added an address to the certificate.
If this happens, VBA360 will give you a link to our Help Request form. You can fill out the form to ask us to help change the address on the certificate.
Help form in VBA360
Reasons for making address changes
You should only make changes to an address on a compliance certificate if:
- you are adding details to the address, and those details do not change the location of the plumbing work
- you need to fix a typo or minor mistake in the address
- no plumbing work was carried out (or supervised) by you at the address (ie the job was never started).
If you ask us to help change the address on a certificate, and none of those reasons apply, then we are unlikely to allow the address change.
Examples of each of these reasons are given below.
Adding address details that do not change the location
You can add details to an address if those details do not change the location where you first told us the plumbing work was done.
You can’t change an address to a different location.
| 123 Main Street in Footscray is in the same location as Unit 123A Main Street in Footscray. |
| Lot 345 Rural Road in Wonthaggi is in the same location as 54 Rural Road in Wonthaggi, after the council issued street numbers. |
| 678 Green Lane in Kew is not in the same location as 112 Fifth Avenue in Keysborough. |
Fixing a minor mistake in an address
You can change an address if you’ve made a mistake, like a small spelling error in an address. You can remove an address completely if you’ve accidentally created two certificates to the same job.
You can’t use one compliance certificate for work you’ve done on two different jobs, even if one of those jobs was never finished.
| 789 Hgih Street in Melton is not spelled correctly, and was meant to be 789 High Street in Melton. You can make this change. |
| Certificate 123456 and certificate 678901 were both given the same address at 7 Winding Road in Hawthorn for the same plumbing work. You can choose to record all details about the Hawthorn job in certificate 678901 and remove all details from certificate 123456 to use for another job. |
| 67 Blue Vista in Brighton is not a small change from 81 Black Vista in Brighton. We may ask you why you need to make this change and may ask for evidence to support your request. |
No work was carried out (or supervised) at the address
You can change an address if you did not carry out or supervise any plumbing work there.
You can’t replace an address on a certificate to use it for another job if any plumbing work (including incomplete work) was done at that address.
If you have already added a site address to a compliance certificate, and if any plumbing work was done at that address, the certificate must remain as a record of the work done.
| The job was cancelled before any plumbing work began. You can delete the address on the certificate, and use it for a different job that does go ahead. |
| You started a job at the address on the certificate, but you left the work incomplete. The certificate must remain as a record of the work done. You must make a note in the certificate’s Installation details field that the work is incomplete, and either:
|
| You finished a job at the address on the certificate. You cannot use a compliance certificate for more than one job. You must:
|
Changing a Consent to Connect number on a compliance certificate
A Consent to Connect (C2C) number is given by a water authority to a licensed plumber when a private property will be connected to public water or sewer infrastructure.
A C2C number can also be called a PIC number.
The BPC supports water authorities and plumbers by preventing accidental changes to C2C numbers on compliance certificates.
A C2C number cannot be removed if a drain booking has been completed
If the compliance certificate has a completed drain inspection booking, then the BPC will not remove the C2C number for any reason.
You will need to buy a new compliance certificate and use it to record your work.
We may ask you for evidence
If there is a genuine error, or if a C2C number needs to be removed from a certificate because no work was done at the address, you can ask the BPC to remove it.
If the compliance certificate does not have a completed a drain inspection booking, then the BPC will consider your request to remove it.
How to ask the BPC to change an address or Consent to Connect number
You can ask for a change to an address or C2C number by submitting a Help Request form in VBA360.
If you cannot access VBA360, please read our:
- Creating a VBA360 account
or - Signing into a VBA360 account guides on our using VBA360 for compliance certificates page.
After you log into VBA360, click the Help Request button to launch the form.
Help request button in VBA360
Who can contact the BPC about compliance certificates
A licensed plumber can either submit the Help Request form themselves, or they can authorise someone else submit it for them.
A person can only represent a licensed plumber if the plumber has registered the person’s details with the BPC as an authorised representative.
An authorised representative can contact the BPC on behalf of the plumber and can also use VBA360 to manage their compliance certificates.
An authorised representative does not need to be a licensed plumber.
To authorise a representative, a licensed plumber must complete the Back office worker - third party authorisation form.
Last updated 27 July 2026