Make a claim

Domestic Building Insurance

To get started, make sure you have your BPC (or previously VMIA) Certificate of Insurance.

Check if your insurance was officially issued by us by scanning the QR code on your Certificate, or go to the policy verification search.

  • First time making a claim?

    First time making a claim?

    If this is your first time, you will need to register to access the claims portal.
    Register
  • Already registered?

    Already registered?

    Access the portal to make a new claim or track an existing one.
    Log in

Follow these steps

1. Use the claims portal to get started.
2. Upload your supporting documents, including:
  • Your Certificate of Insurance
  • Building contracts and permits
  • Invoices, receipts, and proof of payments made to your builder
3. List the defects or incomplete work:
  • Number each item clearly on the claim form
  • Describe each defect in detail
  • Include the date you first noticed the issue
4. Secure your property (if the home is incomplete):
  • Make sure the site and any building materials are safe and protected
  • If your builder is insolvent, check with the liquidator or administrator to see if the builder’s contract works insurance is still valid - the builder's Contract Works insurance covers building works in progress, should loss or damage occur during construction
  • If it’s not valid, consider arranging this insurance yourself. You can contact the National Insurance Brokers Association (NIBA) on (02) 9964 9400 for help.
5. Understand the claims process

Emergency work

If you need immediate repairs, follow the Emergency work process.

Portal login support

If you're having trouble logging in to the Claims portal,  follow our portal login support instructions.