Registration and licensing help protect consumers by ensuring practitioners meet required standards and are accountable for their work. Unregistered or unlicensed work can lead to poor-quality or non-compliant outcomes. Always check that a practitioner is appropriately registered or licensed, and report concerns to the BPC if something doesn't add up.
Due to the circumstances of a tip off, we will not be able to tell you of the outcome of our investigation or provide progress updates.
As part of the BPC's regulatory priorities to minimise harm from unregistered and unlicensed practitioners, we assess and manage information received through tip-offs. Learn more about what happens after a tip-off is submitted.
We monitor for unregistered and unlicensed work across Victoria and respond when risks are identified. Our evidence‑based approach combines monitoring, targeted inspections, community reporting and enforcement action.
We identify unregistered and unlicensed activity through:
The BPC investigates reports and complaints about unregistered or unlicensed work.
Where evidence shows regulated work has been carried out without the proper registration or licence, we may take enforcement action, including criminal prosecution.
Prosecutions are used to:
Unlike disciplinary action, which applies only to registered practitioners, prosecutions can be brought against any person or company.
We place a strong focus on unregistered practitioners because this behaviour undermines the regulatory framework and puts consumers at risk.
The BPC regularly reminds consumers and industry about the importance of engaging registered and licensed practitioners, and the risks associated with unregistered work.
By enforcing registration requirements and promoting informed consumer choices, the BPC helps protect Victorians and supports a fair, safe and compliant building and plumbing industry.
