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Log in
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Log in to BPC Online
- Apply for and manage building permits (replaces BAMS)
- Apply for and maintain registration
- Keep insurance up to date
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Log in to BAMS
- Apply for building permit numbers (BPNs)
- Process levy payments
- Submit relevant building surveyor monthly reports for prescribed events
- Amend BPN records and building permit details
- Advise changes to the cost of buildding work
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Log in to VBA360
- Purchase and manage compliance certificates
- Create and amend drain inpection bookings
- Submit and track a building or plumbing complaint
- Submit, manage and track an owner-builder application
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Log in to eToolbox
- Apply for a plumbing licence and/or registration
- Renew a plumbing licence or registration
- Update plumber persional details
- Request a plumber ID card
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Log in to BuildVic
- Purchase domestic building insurance (DBI)
- View certificates of insurance
- Access your DBI letter of eligibility
- Check current job limits and premium rates
A homeowner may seek assistance under Home Warranty if they believe eligible domestic building work is incomplete, defective or non-compliant.
In most cases, homeowners are encouraged to try to resolve the issue with their builder, if the builder is still trading, before BPC considers a claim.
Complaint notice
A complaint notice is a written notice that sets out the building work issues.
It gives the builder an opportunity to respond before BPC considers a formal claim.
The builder must respond to the complaint notice within 28 days, unless an exemption applies.
The 28-day period does not include the period from 22 December to 10 January.
How to respond to a complaint notice
Your response must state whether you agree, in full or in part, that:
- the domestic building work is incomplete, defective or non-compliant
- you carried out that domestic building work.
If you agree in full or in part, your response must set out:
- what action you propose to take
- whether you will rectify defective or non-compliant work
- whether you will complete incomplete work
- when the proposed action will be carried out.
- If you do not agree, your response must explain your reasons.
If the issue is not resolved
The homeowner can submit a claim for assistance on or after the day they submit a complaint notice.
If the issue is not resolved, BPC can proceed to assess the claim.
If the builder is trading, BPC must consider issuing a rectification order before it determines a Home Warranty claim.
If the builder is not trading, BPC will proceed to assess the Home Warranty claim.
The homeowner and builder will be told the Home Warranty claim decision in writing, including the reasons for the decision.
When a complaint notice may not be required
BPC may exempt a homeowner from serving a complaint notice if it is satisfied that:
- the relationship between the homeowner and the relevant person has broken down
- it is not appropriate in the circumstances for the homeowner to serve the notice.
A homeowner may also be exempt from serving a complaint notice if the work presents:
- an imminent risk to the health or safety of occupants of the home
- an imminent risk to members of the public
- a danger to property.
Last updated 30 June 2026